During the ongoing digital revolution, feedback from thousands of people could be gathered in a minute which could efficiently reveals the effect of services offered by the government.
Government of Jammu and Kashmir has embarked on an ambitious journey for ushering the era of smart, efficient, responsive, transparent, citizen friendly and corruption free governance across Jammu and Kashmir.
A number of major IT initiatives have been taken in recent times by the UT Government which has brought a paradigm shift in the structure of governance. The main emphasis is on G2C (Government to Citizen) Online Services, 213 of which have so far been launched and many of them have been made available under a Unified Service Delivery Portal called e-UNNAT. These have been integrated with MeriPehchaan, RAS feedback mechanism, e-Payment gateway, SMS gateway, DigiLocker, Aadhar, eKYC and UMANG.
Government of Jammu and Kashmir is firmly committed to reach out to the common public and make available to them the G2C services in an easily accessible, uncomplicated and transparent manner.
The government’s resolve is to provide an enriching experience to the citizen /user, save them from physically visiting offices and dealing with public officials in crowded offices and go through complicated processes. At the same time, the objective is also to save the citizen from visiting too many online portals and having to remember all those website addresses and login credentials. There was a long felt need of the citizens to have easy access to all those services.
The Rapid Assessment System (RAS) has been integrated with all the services for eliciting the response and feedback of the citizens regarding the ease of availing, usage and quality of the service. About 30 of these services have been brought on-board the UMANG platform thus moving towards the Goal of “AapKa Mobile, Humara Daftar”.
A few services like Birth certificate, Death Certificate etc. have been integrated with Digi-Locker and more are in the process of integration, thus paving the way for a citizen to obtain their digital documents while sitting in the comfort of their homes or offices.
The Government also aims to bring about transformation by means of a single National Single Sign-On (NSSO) called “MeriPehchan”. In coming days, all the remaining G2C services would be digitally enabled and brought on-board a single platform.